Advanced Robotics

Changing the consumer behavior is a lofty goal, especially when it involves the hospitality industry. This goal was presented to us in August 2021, and we accepted the challenge. While we knew it wouldn't be easy, we could certainly achieve the goal if we had the right resources.

Briefly, this was about a smart digital receptionist with the aim of providing easy access to the room and to additional services, ehile avoiding congestion in the reception desk. Plus, it was meant to lower both the hotel's cost and the customer's final price, and of course, to avoid the problem of staff shortage.

The technical side was a real challenge. In less than a year, with 8 full-stack programmers, we developed an integrated system based on a complex architecture that consisted of a physical device management software, a mobile application and the permanent connection between the two. The device with all the necessary hardware components, as well as a software base, was provided to us by the Advanced Robotics team, but this was to be just the beginning of a long series of software integrations and developments.

Two months later, the project was stopped without any explanation, and we learned another important lesson.

Our goals were to deliver results and to help out our client so that they could support their own clients (the hotels). We have successfully met these goals, as we were by their side when needed, with advice and even resources at no extra cost. 

Yet we wanted more. We wanted to see the smile on the face of every satisfied tourist in partnered hotels in the world, as a result of interacting with the device. Maybe this will happen in the future.